Policy& Shipping

Policy& Shipping

 

 

By using this Website you declare that you have read the policy and terms and agree to them.


Returns Policy


You may return any new, unused items sold by Special-Jewelry.com within 14 days from the date of receipt, for a full refund.  Returned items must be unused and include all the original packaging and documents.  Where possible, all security tags and labels must be intact. Refunds will be issued as per the original form of payment.

 

 


Payment will be returned after deducting shipping costs, the cost of cancellation plus $ 10 handling expenses.

 

Returns Policy  - Exceptions:

1. The item was made especially for you, or some change was made especially for you.


2. Any product missing its seals.


3. Any item not returned in the condition it was received.


4. Items returned later than 30 days after delivery will be reduced in value by 25%.


5. Items with Diamonds or other precious gems can be replaced only after the scrutiny approval of a gemologist. The cost of the gemologist shall be borne by the customer. Verify the cost beforehand.


Shipping Policy


On placement of an order, we will estimate shipping costs and delivery dates , this is often dependant on availability of the items and the shipping options chosen.


Sometimes the Jewels are custom made for you. Please be patient.  As soon as they are ready they will be shipped to you.


Registered Mail

Cost:10$
Delivery time: 8-21 business days.
Note: The shipped items will require a recipient signature to validate it has arrived to its destination.


Method of Purchase:


The buyer can select which semiprecious stones or gems are to be incrusted on each item. Prices may change, in accordance.


Gold in every one of the items is 9K (unless is written different), but can be substituted for 14K or 18K. Prices may change, in accordance.


When ordering rings, measurements must be provided.


Payments methods


After verification of the credit card details and the debit for the order, the item will be sent by registered mail. This may take up to 16 working days.


* Invoice will be sent to you by mail & a hard copy with the shipment.


Gems & Stones


All gems and stones that are inserted in the jewels are genuine, unless it is written different specifically. This Excludes Opal, gem that is always synthetic unless it`s written it`s genuine.


Gold: In all jewels the gold is 9K unless it`s written differently.


Silver: In all jewels the silver is sterling 925 unless it`s written differently.